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Terms and Conditions

This is an important section of the site explaining the terms and conditions you are agreeing to when you use and/or shop from the website.


References in these terms to “Boots” means Boots Opticians Professional Services Limited and its affiliated companies within Walgreens Boots Alliance.

Unless otherwise specified, the materials on this website are directed solely at consumers who access this website from the United Kingdom (including Channel Islands and Isle of Man) who have a valid prescription from a UK Optician (including Channel Islands and Isle of Man.) Boots does not represent that any product referred to in the materials on this website is appropriate for use, or available, in other locations. Those who choose to access this site from other locations are responsible for compliance with local laws if and to the extent local laws are applicable. In accordance with UK legislation you must be at least 16 years of age to sign up for a account.

Any contract between us, whether for use of the site or in relation to the purchase of products or services through the site will be governed by the laws of England and Wales and all parties submit to the non-exclusive jurisdiction of the English Courts.

Any contract will be communicated in English.

We have taken every care in the preparation of the content of this website, however we cannot guarantee uninterrupted and totally reliable access to this website, and so therefore cannot guarantee that the information will always be completely up to date and free of mistakes. To the extent permitted by applicable law, Boots disclaims all warranties; express or implied, as to the accuracy of the information contained in any of the materials on this website and will accept no liability for any loss or damage arising as a result of problems with access.

Boots shall not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the materials on this website.

We may make software owned or operated by third-party companies available to you. You must only use this software in accordance with the terms and conditions imposed by the third-party provider.

Your correspondence or participation in promotions, or business dealings with advertisers found on or through the website, including payment and delivery of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such advertisers. You agree that we shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings, or as the result of the presence of such advertisers on this website.

The exclusions of liability set out in these terms and conditions shall not apply to any damages arising from death or personal injury caused by the negligence of Boots, or any of their employees or agents.

These terms and conditions shall be governed by and construed in accordance with English law. If any provision of these terms and conditions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

Boots reserves the right to alter these terms and conditions from time to time by posting new terms and conditions on this website.


All brand names, product and service names and titles and copyrights used in this site are trademarks, trade names, service marks or copyrights of their respective holders. No permission is given by Boots for their use by any person other than the said holders and such use may constitute an infringement of the holders' rights.

All designs, text, graphics and their selection and arrangement on this website are the copyright of Boots or its content providers. Permission is granted to users to electronically copy or print portions of this site for their own personal, non-commercial use. Any other use of materials on this site without Boots’ prior written consent is strictly prohibited.

Acceptance of orders

Working with industry-leading secure payment processors, we validate your order and the payment details you submit to us before your order can be accepted. Once that has been done, we will acknowledge that your order has been received by sending an e-mail to the e-mail address you provide in your registration form.

Your order is then subject to further validation checks we may choose to make. If your order passes our validation checks we will send you an order confirmation email, this is our acceptance of your order and it brings into existence a legally binding agreement between us.

Boots reserves the right to restrict the number of items available for sale to any individual customer. All orders are subject to availability. If any items are not available and you paid using a debit/credit card you will not be charged for the cancelled items.

We accept payment by most major credit or debit cards. Payment will be debited from your account prior to despatch of your purchase. For customers using the subscription service, payment will be taken in advance of each despatch.

Boots Advantage Card points cannot be earned with purchases from, nor can Advantage Card points be redeemed on

All orders are subject to validation checks and authorisation by the card issuer. We may submit your order to a third party fraud screening provider who securely review orders on behalf of to eliminate fraud and safeguard our customers’ transactions. Orders can only be delivered to UK addresses, Channel Islands and BFPO addresses.

Price information has taken great care to ensure prices are accurate. Prices may change over time. All prices include VAT. Promotions and prices you see in Boots Opticians high street stores do not always apply to, and vice versa.

Data Protection

To enable Boots to provide you with this service and to give you the best and most appropriate care and advice, we will collect your personal data such as your name, address and date of birth; we also collect your more sensitive personal data regarding your health for the purposes of ensuring the service we provide is appropriate for you.

Your personal data will be stored for a minimum period of retention of 10 years for adults or until 25th birthday or 26th if young person was 17 years at time of purchase or 8 years after patient’s death if death occurred before 18th birthday.

We may share your personal information such as your name and address across Boots services and with other companies that provide services on our behalf such as Indigo Lighthouse Group Limited and its affiliated companies, but we assure you, Boots will never sell your personal data. We are committed to safeguarding your privacy and keeping your personal data safe and secure is our top priority.

For more information about who Boots may share your personal data with, how your data is processed and how to amend, remove or obtain a copy of your data please visit the full Boots privacy policy or contact

Alternatively you can call Boots Customer Care on 03450 708090.

Trading name and address is operated on behalf of Boots Opticians Professional Services Limited Registered Office, Nottingham, NG2 3AA. Registered in England 06779221 VAT number GB 116 3001 29. Member of Walgreens Boots Alliance.


You can return any unwanted contact lenses (unopened and sealed) within 30 days of delivery. Upon receipt of the returned item, we will issue a refund within 10 days. Any contact lenses which have been opened and unsealed can not be returned. Include the dispatch note. Circle the Return Address and write "RTS" on the packaging. Securely place package in a Royal Mail post box. This does not affect your statutory rights.